Privacy Policy - Dependable Health Services

Dependable Health Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dependablehealth.com, and your rights in relation to that information.

1. Who We Are
Dependable Health Services is a healthcare organization providing home health, staffing, and related services. Our website is designed to inform users, provide contact options, and improve communication with current and potential clients.

2. Information We Collect
We collect the following categories of information:

A. Personal Information You Provide
Name

Email address

Phone number

Mailing address (if submitted)

Any additional information you choose to submit through contact forms or comment fields

B. Automatically Collected Information
IP address

Browser type and version

Device information

Time zone and geolocation (if enabled)

Pages visited and referring/exit pages

Cookies and tracking technologies

C. Health Information (If Applicable)
If you are a client or prospective client submitting protected health information (PHI) through a secure form, it is handled in accordance with HIPAA regulations. PHI is only used for its intended healthcare purpose and is never shared without your explicit authorization, except as required by law.

3. How We Use Your Information
We use your information to:

Respond to inquiries or service requests

Communicate with you regarding appointments, services, or updates

Improve our website functionality and user experience

Protect against spam, fraud, and abuse

Comply with legal or regulatory obligations

4. Legal Basis for Processing (GDPR, if applicable)
If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the type of personal data and the context. We typically process personal data:

With your consent

To fulfill a contract

To comply with legal obligations

For our legitimate interests

5. Cookies & Tracking Technologies
We use cookies and similar technologies to:

Understand site usage patterns

Remember user preferences

Enable basic website functionality

You may choose to disable cookies in your browser settings; however, doing so may affect functionality.

6. Data Sharing & Third Parties
We do not sell or rent your personal data. We may share your information with:

Service providers performing services on our behalf (e.g., hosting, analytics)

Legal or regulatory authorities if required to do so

Spam and security detection systems (e.g., Akismet, CAPTCHA)

Third-party platforms embedded on our site (e.g., Google Maps, YouTube), which may collect data per their own privacy policies

7. Data Retention
Comments and related metadata are stored indefinitely

Contact form submissions are retained only as long as necessary for service or legal reasons

User accounts (if applicable) retain data until deleted by the user or administrator

PHI is retained per HIPAA recordkeeping standards

8. Your Rights
Depending on your location, you may have the following rights:

Access – Request a copy of the data we hold about you

Correction – Request corrections to inaccurate data

Deletion – Request deletion of your personal data (subject to legal exceptions)

Objection – Object to data processing for specific uses

Data Portability – Receive your data in a structured format

Withdraw Consent – Revoke your consent at any time

To exercise any of these rights, please email privacy@dependablehealth.com.

9. Data Security
We use appropriate technical and organizational measures to protect your information, including:

Secure servers with firewalls and encryption

SSL (Secure Sockets Layer) protection on forms

Access controls and authentication protocols

Regular software updates and security audits

10. Data Breach Notification
In the event of a data breach involving your personal or health information, we will notify affected individuals and regulators as required by law within 72 hours of becoming aware of the breach.

11. International Transfers
If you are accessing our site from outside the U.S., your data may be transferred and processed in the United States. We take appropriate steps to protect international data transfers.

12. Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal data from children without parental consent. If we learn we have collected such data, we will delete it promptly.

13. Third-Party Links
Our site may include links to external sites. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies before submitting data.

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The “Effective Date” at the top of the page indicates the last revision.

15. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact:

Privacy Officer
Dependable Health Services
Email: privacy@dependablehealth.com
Phone: (520) 721-3822